They all show as connected and blue but there is no internet connection. The Wi-Fi network name has been changed and the BT 4G Home Hub has been set up as a Wi-Fi hotspot, so you can access the internet wirelessly from your devices. Method 1: Disable the feature from your phone. We are having to switch the Hub off and on numerous times a week, sometimes several times a day. I happened to also have a new Hub ordered on this account a few weeks ago. When prompted, touch CONNECT. If I hotspot from a phone I can get internet on all devices. It may take a few minutes for the lights to settle. I have Halo/Complete, with my hub downstairs and one disc upstairs. I've asked BT's press office to comment on the problems with the Smart Hub, but like the . Next, tap on the WiFi network and select the option "Forget". I have a recurring issue whereby when I turn on my laptop in the mornings, it says I am connected to the WiFi, but I have no internet access (so I cannot read new emails, refresh web sites, etc). Great-value deals on unlimited broadband Get our superfast unlimited fibre broadband. Obviously it's connected to the internet, because I'm remotely connected to it via Team Viewer. If the issue is still not fixed proceed to the next solution. I have powered up the hub and connected to the Internet via Ethernet using my PC with no problems but when we try to connect wirelessly using our laptop the hub is unable to allocate an IP address. Network is fine, obviously. Then you will be able to get at it with 192.168.1.254. However, if there is a hardware problem like a damaged network card or router then you will have to contact a technician. Press the Power button on the back until all the lights go off and wait for 5 minutes. The only thing I cant do is connect my (or my familys) smartphones. Try switching your hub off and then on again. There is no single answer to the Wi-Fi connected but no internet access problem. Broadband Fibre broadband & phone. You'll find it on the back of the Hub if you haven't updated it. When the laptop boots up, before I sign in, there is a dialogue box showing a wireless connection and the correct network is listed. I'm remoted in to the machine AND can load a browser fine, so it's not the internet. I have reset hub etc - still no internet. Re: BT Whole home: connection but no internet. More information: 1. Every day at present one or more of these devices will lose their internet connectivity, occasionally all of them. Internet connected but not Wifi. This happens with other devices also . Switch the new disc on and wait for the LED on the disc to turn solid blue. How to open the Hub Manager. The Windows Task Bar icon says "No Internet Access." This too is incorrect because I can browse the network with no problem. Wrapping Up: Wi-Fi Connected But No Internet Access. Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. My home network, which is powered by a BT Home Hub connected to BT Total Broadband has been powered down for two weeks while we have been on holiday. Connected to WiFi but no Internet access. You can do this simply with the following steps: Press Windows key + X. I've now got a small collection of them. Restart your Hub. It would appear to occur when my tablet was switching from the Hub2 to Mini or the other way round. Put in the Hub's wireless password and select Next. To do that, open your Android Settings and navigate to "WiFi". It can take two resets, lasting 15 - 20 minutes in total, to regain connectivity. Changing the IP address of your hub. I have 4 discs. I have a BT Smart Hub 2 and a BT Mini WiFi Home Hotspot. Connect the add-on disc to your hub (router) with the Ethernet cable provided. The R590 uses a Broadcom Wireless Card, and the diagnostic test result is as follows: "The wireless router/AP for your network is working, but your computer is not able to use an IP address to connect to the Internet. I have tried restarting the hub, have done a factory reset, ive made a call from the landline and I can access all of the internet based apps through the TV. Broadband & phone. If you are not an admin on your computer, then you will have to run the command in admin mode. First of all, type 192.168.1.254 in a web browser to open BT Hub Manager: If yours is a BT Smart Hub or Smart Hub 2 you'll see a Smart Setup button. On the back of the HH is a Button marked Wireless Association. Press the Power button again until all the lights come back on. Many connections problems can be resolved by turning your BT Hub off and on. Windows will check the password and, if entered correctly, you'll be connected to the Hub. With a pin or paper clip, press the factory reset button on the rear of the disc for about one second. Click on it, enter your BT hub admin password and click the OFF switch next to Smart Setup. Open a browser and log in to the Hub's configuration website. The easiest way to access the BT Smart Hub Manager is to type 192.168.1.254 into a web browser, or simply click on our link. I have set my tablet to forget the BT Mini WiFi and for 3 days have not had the problem. a Keep Connected Promise, double data (or more subject to offer) on your BT Mobile plan and access to Home Tech Experts . If you want to make any changes to the hub settings, you'll need the admin password. You can view and make changes to your Hub's IP and DHCP settings (if you need to revert to the default settings, there's a Reset to default button on the top right of the page). Hi all, I have a rather perplexing problem with internet access from my laptop (Win 7 Home Premium, Avast Free). Now, tap on the WiFi network again, enter the password and tap on the "Connect" button. 25 Comments. Tried and tested, this fixes most problems. Open a new web browser. That is it. If you've got an Openreach modem, try restarting it to get your connection back up and running. This will open the Hub Manager. I too am having the exact same issue since updating to 1.02.06 build 11. However, after I have logged in, although the wireless connection is still showing as a good signal and 'Connected', the Currently Connected To: section is showing Unidentified Network; No Internet Access. (Make sure you're connected to your home network.) I realised if I remained in one place the "WiFi connected no internet" problem did not occur. If you want to disconnect then just click Disconnect. 3. Solution: Disable Smart Setup on the BT Hub. Except it seems they still are. Recently my devices (tablet, laptop and phone) will connect to my home hub 5 via wifi but then do not connect to the internet. 2. The default IP address is 192.168.1.254 . . This PC can only access the network via WiFi; cannot connect via wire. Connect your BT 4G Home Hub to the internet automatically . You will not be able to connect to the Internet, although you might be able to connect to your local network. The above tips should be able to fix most of the software related problems. Check your internet access again. Customers of BT 's UK broadband service, specifically those with the provider's latest Smart Hub 2 (SH2) router, have been told to expect a firmware update over the next 4-5 weeks that should fix a bug with the device's WiFi (wireless) networking, which has caused connectivity problems on the 2.4GHz and 5GHz bands. The configuration website URL, such as 192.168.1.1 or 192.168.1.254, as well as the default user name and password . The desktop computer that we have in the home on the other hand which is connected to the hub via an ethernet can connect to the internet and shows no signs of problems. To me, for one. Connect your phone to the Hub's Wi-Fi network. As something in the Home Hub has been screwed up, I suggest you do a 'factory reset'. Select command (admin) or PowerShell (admin) Type the following command ipconfig /flushdns and press enter. I have got a PC plugged direct into the hub - again no internet. If you always want the device to connect to your Hub whenever it's in range then tick the box for "Connect automatically". Wait for the LED to turn purple, flashing blue, then solid blue for at least 15 seconds. One post from April claims a BT support bod told a customer: "BT are now no longer supplying Smart Hubs due to the large number of issues being reported.". Type 192.168.1.254 into the address bar. Switch it off, leave it for five minutes and turn it back on to refresh your connection. But on another PC I have Ethernet connection, and can access the BT hub, but there is no Internet. One PC is happily connected to the Internet via wired Ethernet, but cannot connect via WiFi, though it was connecting OK yesterday. I have spoken to bt's "technical" support and . From the Hub Manager go to Advanced settings then My Network then IPv4 configuration. My property is a large building with thick, granite walls so I've added 3 hard-wired, wireless access points (2 recycled, old routers and a TP-Link WAP) in various locations back to the main router (BT Homehub 3), served by up-to 8Mbps BT broadband service (I typically get 6Mbps . (Make sure you're connected to your home network.) If you've got BT Home Hub 4 or Hub 5, click on Advanced settings, enter your password and then click . 2. We have several devices connected to the Hub. My BT hub is connected to the internet but it is not showing up on Wifi. Press and hold it for 15 seconds. (See below). Only solution is to reboot discs and master however the next day the problem is back. The HH will reset to factory settings and reboot.
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