04 - Pick up card (no fraud) The issuing bank (Visa, Mastercard, etc.) This company is amazing. Check to make sure there is a dial tone. prevented the transaction. Select Repair and wait for the repair diagnostic to finish. Call Toll Free: 1-866-987-0011 25,000 Businesses Trust Sekure "Sekure Merchants is simply a phenomenal company to work with. 510. Decline. Card Reading Errors When a credit-card terminal reads a credit card, it employs a pair of magnetic sensors to pick up and decode data stored in thousands of microscopic magnets in the card's stripe. Check credit card number and re-submit. 05. And, of course, it will be declined if the card is expired. Filed Under: Credit Cards Using the contactless reader The card holder will tap his or her contactless card or device against the 14: Invalid Card Number: The card number entered is invalid: Double check the number, and try the transaction again with the correct number. 51. Posted - Fri, Jul 25, 2014 at 5:11 PM. LOADING THE PAPER Do not try again - Applies to recurring authorizations only. In this case, don't retry the transaction and don't provide any goods or services to the cardholder. This is usually a message that the card has been suspended or reported stolen. You are trying to process a tender type such as Discover Card, but you are not set up with your merchant bank to accept this card type. POWER ON THE TERMINAL Plug the power cord into the power jack and plug the power adapter into a 120-volt electrical outlet or into a surge suppressor (recommended) after the power cord is connected to the power adapter. Decline. 25: Invalid Host Mapping. Connect the power cord to the power supply via the three-prong end and receiver. If you are trying to process a payment that comes back declined, you can log in to your CardPointe portal to find out what the specific error is. These are examples of what may have occurred: the account is over the credit limit try again in 72 hours. 511 INACTIVE: 30: The message contains invalid Data: ERROR-INVLD FORMAT: 31: The Card is not accepted by the Host/Interchange: ERROR - N S: 39: No credit Account attached to Card: NO CREDIT ACCOUNT: 41: Lost Card: DECLINED: 43: Stolen Card: DECLINED: 51: Not sufficient Funds in the Account: DECLINED: 52: The card is not linked to the . They do not have enough money in their account. Friendly, patient, and helpful. Reason Code 05. The purpose may be to obtain goods without paying, or to obtain unauthorized funds from an account. Alternatively, Sekure has a dedicated troubleshooting page for First Data credit card machines. Applies to recurring authorizations only. Connect the single-pole AC adapter plug to the power input at the right side of the terminal. Use this function to issue a credit to the cardholder's account for goods or services. The first digit, which identifies the card's issuing bank, was incorrect. 509. These lights may be located where your Category 5 (Cat 5) Ethernet cable is connected to your terminal, or on the terminal's display screen. Declined by issuing bank. 510. Same as the first two codes - ask for a separate card to complete the transaction and/or ask the customer to call their credit card bank and figure out why the transaction was declined. HOST ERROR: INVLD ACCT 1 - Typically indicates a bad card number, or could be from a Credit Card Setup issue in CPSQL. The PAX A920 is the most beautiful touch-screen credit card terminal on the market. This article has been viewed 2729 times. There is a problem with their account. Below are the most common ways to resolving your connectivity issues. The DO NOT HONOR or Invalid Service Code messages indicate that the customer card's issuing bank will not validate the transaction and provide an authorization code. It may also be declined if fraud alerts are triggered. Validate the customer authenticity and refer the cardholder to the issuer. If it is, try unplugging the existing phone line and replacing it, or plug it into another jack. However, you can set up your router to forward incoming requests on a certain port to your machine's local IP. You are trying to process a tender type such as Discover Card, but you are not set up with your merchant bank to accept this card type. Troubleshooting a First Data FD100ti terminal for "No Line" and "No Host" errors. Even if you're pretty sure it's their fault, being cordial goes a long way to making this process less frustrating for both parties. Select CommServer. Credit card decline codes are sent to merchants from credit card processors when a transaction is unable to be processed. DEBIT SALE (with Cash Back) REFUND 1 1 1 1 4 4 4 4 7 7 7 8 9 2 2 2 2 5 5 5 5 8 8 3 3 3 3 6 6 6 6 Touch Credit Touch Credit Touch Credit Touch Debit Touch Credit Sale Touch More Touch Credit Refund Touch Debit Sale Terminal communicates Press Clear to with . The card has expired. Troubleshooting a First Data FD100ti terminal for "No Line" and "No Host" errors. If the card swipe fails, check the position of the magnetic stripe and slide the card again (Figure 12). Select Troubleshooting. The code can explain what the actual issue is… as long as you know what it means. Have them call the 800 number on the back of the card to find out why. The suppliers have agreements with numerous charge card processors. This error message is what's known as a credit decline code. 26 PM. Check credit card number and re-submit. Invalid account number. Call Us At: (888) 249-9919 Contact Us Now Back To The Top A card might be declined if the cardholder has insufficient credit remaining on their account. Host Configuration Error: Transaction has been declined because the configuration of the host is not valid. Each numerical code corresponds to a different reason a transaction may be declined, such as the card in question being reported lost or stolen. When you have this issue, you'll get a short error message of one to three numbers (or letters, in some cases). 26: Invalid vendor account: 27: Insufficient partner permissions: 28 Payment Depot: Easy Credit Card Processing & Merchant Solutions Applies to recurring authorizations only. Fraudulent card: Info: Credit card fraud is a wide-ranging term for theft and fraud committed using or involving a payment card, such as a credit card or debit card, as a fraudulent source of funds in a transaction. . 511 Have the client call the 800 number on the back of the card and find out why. The card must remain inserted throughout the entire transaction. Find the power input on the right side of the terminal. Disconnect the power cable to the terminal and router. 30009: EXCEPTION: This means your merchant account has been deactivated pending receipt of your W-9 document. Try rebooting your router and/or terminal. N4. 04 - Pick up card (no fraud) The issuing bank (Visa, Mastercard, etc.) Once logged in you'll navigate to the Reporting tab to view recent transactions: You will then click on the transaction number on the left to view the transaction details page. If you are trying to be accessible from the outside, it's best you subcribe to a DynDNS service as you have a non static IP, so you can always be reached even when your IP changed. Have them call the 800 number on the back of the card to find out why. 260 text/html 12/1/2006 6:16:12 PM Kenny Wolf . Use a different. There is a problem with their account. Was the connection successfully repaired? ERROR-TERM. If not, get in touch with your provider and have them identify the problem Ensure the phone line is not in use Errors That Require the Help Desk Contactless Card Reader Contactless reader antenna is around the display and PIN pad. Do not honour. The issuing bank has declined the transaction as the owner of the card reported it as lost or stolen. Capital Processing Network offers discounted credit card processing and mer. Decline. Turn the plug so that cord is directed toward the back of the terminal. a contactless card; or 3) by inserting a "smart card" (one with an embedded chip) into the smart card reader located at the front of the terminal or PIN pad, a technology that adds an extra layer of security. 2. The customers credit card company is telling you not to honor the card. If yes, press Enter > * > SoftPay-TSYS to open the Sale screen and try again to process the transaction. 509. Try to repair the connection: From the Sale screen, press * to open the Home screen. Do not try again - Applies to recurring authorizations only. Select Diag. If the terminal becomes unable to accurately read the card, the inability to discern this crucial data may cause errors. (Credit card-issuing banks have their own unique code that starts with the first digit — 3 for American Express, 4 for Visa, 5 for Mastercard, or 6 for Discover.) TIP ADJUSTMENT 1 4 2 5 3 6 Touch Credit Touch Tips Very often, there's an issue with the cardholder's account or the card itself. Manual card entry is configurable (enable / disable). Solution: This error is being sent from the card processor. New Account Information - Applies to recurring authorizations only. Reconnect the cables and the power on the devices from the wall to the terminal. Check and re-submit. 24: Invalid expiration date. Same as the first two codes - ask for a separate card to complete the transaction and/or ask the customer to call their credit card bank and figure out why the transaction was declined. Here are the most common codes along with the response reason. First, ensure that the phone line is connected. prevented the transaction. A few features: High def touch screen, high capacity 5250mAH Battery, built-in thermal printer, and connects to the PAXSTORE! They do not have enough money in their account. Know the Most Common Reasons For Declines Just to sum up, the most common card decline codes are related to the following issues: Expired card or incorrect card number The card declined based on location There aren't sufficient funds on cards The card is over its limit The card is blocked by the bank's fraud system 41. Insufficient funds. The customer is over their credit limit for the card. It's time to rethink credit card processing. 26: Invalid vendor account: 27: Insufficient partner permissions: 28 As per the requirement proceed with the enabling of the parameter: TERMINAL->MANUAL_ENTRY_ENABLED. 51. To resolve the issue, you must contact the customer . This can happen whenever a transaction is stopped by the vendor, bank, or card issuer. Step 1: Apologize to the customer. Capital Processing Network offers discounted credit card processing and mer. Payment Depot: Easy Credit Card Processing & Merchant Solutions Invalid account number. 19: Re-enter Retain the card and call the Authorisation Centre for further instructions. If you've been having ongoing problems and spending more time troubleshooting than swiping and tapping your customers' cards, consider upgrading your POS equipment today. Carefully type the credit card number again, making sure to include the first digit correctly. New Account Information - Applies to recurring authorizations only. Allow 60 seconds for the terminal application to reboot and establish a connection . PAX A920. What to do when you get a decline code 12 Decline code situations are always annoying, but follow these steps to resolve them as quickly as possible. These are examples of what may have occurred: the account is over the credit limit try again in 72 hours. Press the "Cancel" button at the front of device (Figure 9) until the system is booted up. Credit Card Issuer Response Codes from Total Merchant Concepts Home Educational Resources This Page Credit Card Issuer Response Codes Credit Cards can be declined for numerous reasons. The card has expired. Slide the card in either direction through the slot without stopping. Essentially, it mans that the credit card being used for the transaction has been completely rejected by the issuing bank. Lost Card. Unplug the CAT 5 cables connecting the equipment. Insufficient funds. They go the added mile to answer my concerns. Common issues which can result in a credit card terminal not working can include a faulty credit card terminal battery, faulty software on the credit card terminal, damage to the hardware or damage to the swipe facility where a customer would traditionally insert their card for a Chip and PIN card payment. N4. The customers credit card company is telling you not to honor the card. A merchant money advance provider loans loan in exchange for future credit card invoices of business. This means that the credit card machine has tried all communication types available (wired internet, dial-up, wireless) and is unable to communicate with us. Configure the correct host information or contact VHQ help desk team for further . Download a W-9 here. Use the "Testing the Connection" instructions above to see if your credit card machine is working again. The issuer has declined the Authorisation Request. Find out why we have the best customer support ratings in the industry. Check and re-submit. Find the card reader slot at the front of the FD130 and insert the card completely so the microprocessor chip is no longer visible and the front of the card is facing up. Have your customer call the number on the back of their card to increase their credit limit or obtain an updated payment method. Magnetic Card Reader Find the card reader slot at the right side of terminal. Figure 9 3. HOST ERROR: INVLD ACCT # Cause: HOST ERROR: INVLD ACCT 2 - Typically indicates a bad card number. The card has expired. 24: Invalid expiry date. payment method. Wait approximately 30 seconds. As a new small business, I need all the help I can get. Disconnect the power cable to the terminal and router. 25: Invalid Host Mapping. Decline. There are three steps to obtaining a merchant cash loan: Step1: Establishing an account with an authorized charge card processor. Take a photo and mail it to: 1099Group@elavon.com or This means that the card holder's credit card company has blocked the transaction. Use this function to add the tip amount to a transaction that is in the current batch. Need a new credit card processing solution? Save up to 100% on your processing costs, avoid downtime and keep your business safe. It may be declined if the card is reported as lost or stolen. Try rebooting your router and/or terminal. It comes with the speed and processing power of a high-end smartphone but in a cutting edge credit card machine. Wait approximately 30 seconds. The card has expired. Unplug the CAT 5 cables connecting the equipment. .